Delivery Policy PetTech.co.uk Ltd pride ourselves on excellent customer service. We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Yodel or Royal Mail or Parcelforce 1st class signed for. Which means that, all being well, you should receive your parcel the following working day after it has been dispatched or within the next 5 working days. Orders received before 2pm on a working day will be dispatched on the same day! However, although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive. There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you immediately by email.How will my parcel be sent UK mainland? Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra. Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage. Standard postage cost £3.99 U.K mainland dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time. Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery. Express Shipping postage £7.95 (on orders before 3pm) – items will be sent using an express courier (please note they do not deliver on a Saturday). How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland? Postcodes included within this section are: * AB31 – 38, AB41 – 45, AB51 – 56. * FK19 – 20 * HS1 – 9 * IV1 – 32, IV36, IV40 – 49, IV51 – 56 * KA27 – 28 * KW1 – 17 * PA20 – 49, PA60 – 78, PA80 – 88 * PH1, PH5 – 10, PH15 – 26, PH30 – 44 * ZE1 – 3. Postage cost £3.99 (on most items) these will be sent Royal Mail 1st Class signed for and should take 2- 3 working days for delivery after your order has been dispatched. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Postage cost £7.99 or more item(s) will be sent using Yodel or Royal Mail Special Delivery and should be with you within 2 – 3 working days. How will my item(s) be sent to Republic of Ireland. We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using Yodel next working day signed for, Royal mail 1st class signed for or Parcelforce 48 hours signed for. How will my item(s) be sent Western Europe? All items will be sent using DHL or Fex Ex so that all items are traceable. Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges. How will my item(s) be sent rest of the World? Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service. Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund. Which items cannot be sent overseas? Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email): Heavy Items over 2kg. Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges. How will I know when my order has been dispatched? When your order has been dispatched you will receive an e-mail notification advising of of this. Help! I haven’t received my parcel, what should I do? Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel. If your order has been dispatched with Royal Mail or Parcelforce or Yodel then we can track and trace it using their online system. For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to PetTech.co.uk. If not received, these items will not be deemed to be missing until two weeks have passed.
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