Terms & Conditions

Terms & Conditions. 28 day period customer return refund policy only on returned brand new completely unopened items refund only initiated once returned items have been received and 100% comply with terms & conditions at PetTech.co.uk only in the initial 28 day period if the item is deemed faulty and not working a replacement can be initiated when the returned item is received to sent out to you once you have received your order no refund is accepted after 28 days of receiving the item and a full refund can only be initiated if the returned item is still in its brand new completely unopened sealed in retail box and comply with terms & conditions Refund Policy 28 day period customer refund policy only on returned brand new unopened or a not working item refund only initiated once returned items have been received more info terms & conditions 28 day period customer return refund policy only on returned brand new completely unopened items refunded can only be initiated until returned items have been received and 100% comply with terms & conditions at PetTech.co.uk only in the initial 28 day period if the item is deemed faulty and not working a replacement can be initiated when the returned item is received to sent out to you once you have received your order no refund is accepted after 28 days of receiving the item and a full refund can only be initiated if the returned item is still in its brand new completely unopened sealed in retail box this is nonnegotiable and must 100% comply with our terms & conditions shopping at PetTech.co.uk Ltd.

 

Privacy policy. PetTech.co.uk will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998. This Privacy Policy governs the manner in which we at PetTech.co.uk collects, uses, maintains and discloses information collected from users of the PetTech.co.uk website https://pettech.co.uk. This privacy policy applies to the Site and all products and services offered by PetTech.co.uk Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Changes to this privacy policy PetTech.co.uk has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Delivery Policy. PetTech.co.uk Ltd pride ourselves on excellent customer service. We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by DHL, DPD, UK Mail, Yodel up to 25kg or Royal Mail First/Second Class signed for small to medium sized parcels. You should receive your order the following working day or in most cases around 2-4 working days. Please note: some orders may take up to 1-3 working days to get dispatched, so you should still receive your order as fast as possible in the next 3-5 working days. Orders placed after 2pm Friday will take an extra working day to arrive. All orders that we receive before 3pm on a working day will be dispatched on the same day! However although we promise to dispatch your order quickly it should also be remembered that delivery is not guaranteed within our estimated timescale and parcels can occasionally take longer to reach their destinations. Need help with your order contact support here. All parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands and certain parts of Scotland will usually take a little longer to arrive. There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you immediately by email. How will my parcel be sent UK mainland? Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra. Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage. Standard postage cost £4.99 dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2-4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time. Standard Postage for multiple orders or large items will be sent using a courier and should take 2-3 days for delivery. How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland? Postcodes included within this section are: * AB31 – 38, AB41 – 45, AB51 – 56. * FK19 – 20 * HS1 – 9 * IV1 – 32, IV36, IV40 – 49, IV51 – 56 * KA27 – 28 * KW1 – 17 * PA20 – 49, PA60 – 78, PA80 – 88 * PH1, PH5 – 10, PH15 – 26, PH30 – 44 * ZE1 – 3. Postage cost £3.99 (on most items) these will be sent Royal Mail 1st Class signed for and should take 2-3 working days for delivery after your order has been dispatched. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Postage cost £7.99 or more item(s) will be sent using DHL, DPD or Evri and should be with you within 2-3 working days. How will I know when my order has been dispatched? When your order has been dispatched you will receive an e-mail notification advising of of this. Help! I haven’t received my parcel, what should I do? Contact us we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel. Returns, Refund and Cancellation Policy: We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page. Unwanted Goods: Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods. Please note that you are responsible for shipping costs when returning unwanted goods. Faulty Goods: If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. Exchanging goods: If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. Changing or cancelling an order: Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days. Will any return costs be refunded? If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs up to 2nd class postage only). We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. When will I receive my refund? We action all refunds the same day we receive the goods back and it can take up to 14 working days for the refund to show on your card. Need help? Contact customer support email: [email protected] [email protected] [email protected] or call: +44(0)20 3488 0150.

PetTech.co.uk Ltd. Shop innovative pet products and supplies for modern pets! Secure payment options safe online and via phone call sales payments accepts all major credit cards, debit cards & paypal. Or pay later with clearpay or laybuy payments terms and privacy policy. Delivery U.K mainland quick dispatch £3.99 postage and packaging. Free UK delivery on orders over £79.99+ UK delivery couriers: DHL Express UK Mail, DPD Next Day, Royal Mail, Evri, Yodel. Need help? Contact customer support email: [email protected] [email protected] [email protected] or call: +44(0)20 3488 0150. 9am-5pm Mon-Sat. Registered office address: PetTech.co.uk Ltd 71-75 Sheldon Street, West End, London WC2H 9JQ United Kingdom. Company number: 11549058

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